Call Center  

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Less than 1 Year

Required Qualification:

Secondary

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

2

Skills

call centerrepresentativeteaminboundoutboundcallscomplaintscommunication skillsinbound callscustomercustomer complaintsperformanceverbalwritten communicationcustomer service

Description

We are seeking a friendly and motivated Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide information about our products and services. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

• Answer inbound calls and respond to customer inquiries.
• Make outbound calls to follow up with customers and conduct surveys.
• Resolve customer complaints efficiently and courteously.
• Provide accurate information about products and services.
• Document customer interactions and update records in the system.
• Meet performance targets and maintain high levels of customer satisfaction.

• Excellent verbal and written communication skills.
  
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes and work under pressure.
• Proficiency with computers and CRM software.
• Previous customer service or call center experience is a plus.

1. Competitive salary
2. Health insurance
3. Paid time off
4. Opportunities for career growth and development