Call Center Agent  

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Student

Required Qualification:

Degree or Diploma in any discipline. Education documents should be UAE attested.

Requires Traveling:

Yes

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

accommodationcall centerdubairequirementsenglishcommunicationcustomer serviceverbalarabicsoftwaretypingdata entrycustomerupselllargeinboundoutboundphoneemailchatsocial mediafeedbackcomplaintsprocessteamenvironmentcultureflexiblebusinessdiplomaeducationdocumentssalaryincentiveslanguage skillscomputer skillsentry levelcompany

Description

We are looking for Call Center Agents in Dubai who meet the following requirements:

* Must have good English communication and customer service skills both verbal and written. Arabic speaking is an advantage.
* Proficiency with computers especially with CRM software and strong Typing / Data entry skills.
* Respond to customer questions in a polite and timely manner.
* Should be able to upsell
* Attend large amounts of Inbound / Outbound customer interactions via phone, email, chat or social media.
* Capture / Resolve customer feedback, complaints and manage as per process.
* Ability to work in a team environment of different nationalities & culture
* Flexible to work in rotational shifts (3AM logout), rotational week offs, rotational breaks and adjust to changing business requirements.
* Ready to join immediately
* Candidate only with a Positive Attitude required

* Experience: 0-1 year preferred
* Qualifications: Degree or Diploma in any discipline. Education documents should be UAE MOE attested.
* Salary: AED  + incentives (Salary inclusive of transport & accommodation)
* Working Hours: 9hrs (Incl 1hr break). 6 working days a week. Rotational weekoff
* Gender: Any Gender
* Nationality: Any Nationality
* Language Skills: Fluent in English (written and spoken) is a must. Arabic & any other language is an added advantage
* Computer Skills: Basic Microsoft Office and typing
* Current Location: Dubai Silicon Oasis, Dubai. Should be available to visit for an interview on call.
* Level: Entry level
* Contract: 3 years. Quitting within contract will lead to penalty
* Visa Status: Visit or Canceled
* Benefits: Company visa, Emirates ID, Insurance and other benefits as per UAE law
* Share your updated contact number and CV