We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
Gs4 Group LLC is in search of talented and motivated individuals for the post of Call Center Associate in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have fresh graduate qualification and atleast fresh graduate of experience. The position require reliability, searching, professional, call center, representative, team, service, handling, complaints, troubleshooting, calls, solutions, building, trust, school, diploma, education, customer service, verbal, written communication, phone, voice, company, software, frs mandatory skills. This is a Full-Time morning shift job.
About Gs4 Group LLC
GS4 Group LLC is a dynamic and innovative advertising company based in Dubai, United Arab Emirates, since its inception in 2020. Committed to excellence and creativity, GS4 Group LLC has rapidly emerged as a prominent player in the competitive advertising industry of the Middle East.
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