OnePoint HR & Management Consultancy
Friday 15, May 2020

Customer Relationship Manager  

OnePoint HR & Management Consultancy

Dubai, - United Arab Emirates - Salary Not disclosed

2 Years Morning Shift Full-Time

Expired

Job Details

Category:
Customer Service
Career Level:
Manager (Manager/Supervisor)
Experience:
2 Years
Required Qualification:
Graduate in Human Resource, Administrative or other related field.
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
solutionscustomer satisfactioncustomer experiencecustomerlife cyclepoliciesproceduresorientationfinalmakedocumentsteamquality standardsunitretail outletscomplaintslegalfinance

Description

• Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience.

• Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures.
• Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
• Contact customers one-day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.
• Coordinate with projects team to make sure that units are ready and match quality standards before handover.
• Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected.
• Updates customer on the facilities/amenities/retail outlets available in their community.
• Handles all complaints and customer queries receives and ensure that the projects, legal & finance teams are well informed to take appropriate measures or provide appropriate information and solutions.
• Update management regularly of all processes by producing business review reports and Implement strategies, policies and procedures for the department and ensure coordination between customers and the maintenance team
Requirements :
2 to 3 years of experience in similar field
Excellent English communication skills
Excellent knowledge in RERA & DLD documentation

Job Specification

OnePoint HR & Management Consultancy is in search of talented and motivated individuals for the post of Customer Relationship Manager in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have graduate in human resource, administrative or other related field. qualification and atleast 2 years of experience. The position require solutions, customer satisfaction, customer experience, customer, life cycle, policies, procedures, orientation, final, make, documents, team, quality standards, unit, retail outlets, complaints, legal, finance mandatory skills. This is a Full-Time morning shift job.


About OnePoint HR & Management Consultancy

OnePoint is a Human Resource & Management consultancy firm with a core competence and business focus on providing services to companies for their human resource needs. Our exceptional expertise and experience in Recruitment & HR operations enable us to ensure our clients' success in both corporate and social arenas in an increasingly competitive world.


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