Customer Service Representative 

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Less than 1 Year

Required Qualification:

Communication skills are highly recommended

Requires Traveling:

No

Salary:

5000 - 6000 AED

Salary Type:

Per Month

Total Vacancies:

7

Skills

teamcustomer service representativedubaiprovidingservicecustomer servicecustomerphoneemailchatprofessionaltrackingproducttroubleshootingassistancecustomer complaintsescalationsprocessreturnscompanypoliciestransactionscomplexcustomer satisfactionsoftware

Description

Join Our Team as a Customer Service Representative in Dubai!

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Assist customers with placing orders, tracking shipments, and resolving product or service issues
• Provide product information, recommendations, and troubleshooting assistance
• Handle customer complaints and escalations with empathy and professionalism
• Process returns, refunds, and exchanges according to company policies
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to resolve complex issues and improve customer satisfaction
• Identify opportunities for process improvements and customer service enhancement
  
  

1. Previous experience in customer service or a related field is preferred but not required
2. Excellent communication and interpersonal skills
3. Ability to remain calm and composed under pressure
4. Strong problem-solving and conflict-resolution abilities
5. Proficiency in using computers and customer service software
6. Positive attitude and willingness to go the extra mile to ensure customer satisfaction
7. UAE residency or a valid work permit is required