Customer Services Officer 

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

2 Years

Required Qualification:

bachelor degree

Requires Traveling:

No

Salary:

5000 - 6000 AED

Salary Type:

Per Month

Total Vacancies:

3

Skills

customerofficergeneraltradingcustomer satisfactionrelationshiptelephoneemailcomplaintsresolutionloyaltyprocessingsalessales supportproductselectionsolutionscustomer service officercommunication

Description

Job Description:

• Interacting with customers via telephone, email, and in-person to provide information about products and services.
• Handling inquiries, resolving complaints, and ensuring prompt resolution of customer issues.
• Building strong relationships with customers to foster loyalty and repeat business.
• Order Processing and Sales Support:
• Processing customer orders accurately and efficiently.
• Providing sales support by assisting customers in product selection and offering solutions that meet their needs.

• Maintaining accurate records of customer interactions and transactions.
• Handling administrative tasks related to customer accounts, such as updating information and preparing reports.

• Liaising with other departments to ensure timely delivery of products and services to customers.
• Communicating effectively with suppliers and logistics partners to track orders and resolve shipment issues.

• Working towards achieving sales targets and KPIs set by the company.
• Upselling and cross-selling products to maximize revenue and commission earnings.

• Proven experience as a Customer Service Officer or similar role, preferably in the trading or retail industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and MS Office applications.
• Fluency in English (additional languages may be advantageous).