Sunday 05, Dec 2021

Customer Success Manager

Best Companies Group FZ LLC

00000, - Lebanon - Salary Not disclosed

3 Years Morning Shift Full-Time

Expired

Job Details

Category:: Consulting
Career Level:: Manager (Manager/Supervisor)
Experience:: 3 Years
Required Qualification:: B2B Experience, Working Remotely
Requires Traveling:: No
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 1
Skills: companyindustrycapitalarearatinghiringcustomer success managerdedicatedcustomer servicecustomerbrandimagecustomer experiencebusinesstechnical skillsproductservicesolidpersonalorganizationgrouptrainingstandardsteamsoftwarecustomer complaints

Description

Summary Description

• We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on-boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Responsibilities

• Serves as a Trusted Advisor and informs clients of the value and opportunities Great Place to Work offers

• Is an expert of all Great Place to Work products and services

• Understands clients’ needs in order to frame Emprising’s value in a way that supports clients’ goals for working with Great Place to Work

• Owns a portfolio of high-touch accounts which includes onboarding, advising, training and checking in with clients to ensure platform adoption

• Listens for areas of dissatisfaction and improvement, and relays that information to the Product Team, Account Managers, as well as the rest of the organization for continuous learning and improvement.

• Offers expertise and best practices in survey design and data structuring

• Proactively provides updates and relevant information on product changes/updates, bugs, GPTW events/research/Recognition program to clients

• Listens for and elevates opportunities to expand partnership through upsells and cross-selling to Account Manager

• Occasional after hours/on-call work and travel may be required

Qualifications

• Communications or Marketing Degree.

• Highly organized and able to multi-task.

• Self-driven and proactive nature.

• Excellent communication and interpersonal skills.

• Demonstrate leadership qualities.

• High computer literacy and ability to learn new software.

• Knowledge of customer success processes.

• Experience in document creation.

• Patient and active listener.

• Passion for service.

Experience Requirements:

• Education/Formal Training: BA or BS required; advanced degree a plus (MBA, Positive org. psych, I/O psych, OD/OB)

• Minimum 5 years of professional work experience, which includes at least 2 years working in Customer Success

• Proven growth within a start up a plus

• Excellence in building client relationships virtually

• Demonstrated leadership, teamwork and client management skills; must be team player

• Demonstrated success managing conflicts and deadlines

• Comfortable with project management across multiple teams and work streams

• Proven ability to work independently and within a virtual team environment

• Comfortable with data analysis in Excel

• Proficient in Salesforce.com or similar CRM, plus a desire and willingness to learn new applications

• Strong written and communication skills

Job Specification

Best Companies Group FZ LLC is in search of talented and motivated individuals for the post of Customer Success Manager in the field of Consulting in one of their office located in 00000 - Lebanon. The ideal candidate should have b2b experience, working remotely qualification and atleast 3 years of experience. The position require company, industry, capital, area, rating, hiring, customer success manager, dedicated, customer service, customer, brand, image, customer experience, business, technical skills, product, service, solid, personal, organization, group, training, standards, team, software, customer complaints mandatory skills. This is a Full-Time morning shift job.

About Best Companies Group FZ LLC

Great Place to Work® is the global authority on building, sustaining, and recognizing high-trust, high-performing workplace cultures. We have crafted our perspective by learning from great leaders, surveying millions of employees, and examining thousands of the best workplaces around the globe. We serve businesses, non-profits, and government agencies in more than 60 countries, across all six continents. We thrive on sharing the insights we’ve gleaned from our work with companies of all industries and sizes, in order to help organizations around the world, build, sustain and scale their great culture.

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Customer Success Manager

Best Companies Group FZ LLC

Job Details

Description

Job Specification

About Best Companies Group FZ LLC

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