IT Support 

Job Details

Category:

Information Technology

Career Level:

Entry Level

Experience:

1 Year

Required Qualification:

Hardware troubleshooting ,Networking fundamentals ,IT help-desk skills

Requires Traveling:

No

Salary:

4500 - 6000 AED

Salary Type:

Per Month

Total Vacancies:

1

Skills

technical supporthardwaresoftwareprinterswindowsmicrosoftemailinternetwifiuseraccessactive directoryoperating systemssecuritybasicconnectivityit helpdeskservicecomplextechnicalsystemsoftware troubleshootingdatabackuprecoveryit securityequipmentdocumentationtroubleshootingsupport

Description

•             Provide first-level technical support to employees for hardware, software, and network issues.
  • Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.
  • Troubleshoot Windows, Microsoft 365, email, internet, Wi-Fi, and application-related issues.
  • Create, configure, and manage user accounts, passwords, and access permissions.
  • Support Active Directory and user account administration.
  • Install and update operating systems, applications, drivers, and security patches
  • Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity problems.
  • Configure and troubleshoot printers and other peripheral devices.
  • Monitor and respond to IT help-desk tickets and service requests.
  • Escalate complex technical issues to system, network, or security teams when required.
  • Perform hardware and software troubleshooting and maintenance
  • Assist with data backup, recovery, and basic IT security procedures.
  • Maintain accurate records of IT assets, equipment, software licenses, and user information.
  • Prepare and maintain IT documentation, troubleshooting guides, and support records.
  • Coordinate with IT vendors and service providers for repairs and technical support.
  • Provide users with guidance on IT systems, applications, cybersecurity, and best practices.
  • Ensure IT equipment and systems are maintained according to company policies and security requirements.
  • Support IT projects, office setups, system upgrades, and employee onboarding/offboarding.