Description
Skills required:
• Extremely well versed with pricing process & current market trend for sourcing the competitive process.
• Outstanding customer service and communication skills.
• Excellent negotiation skills specially with liner/Airline & Overseas agent.
• Good communication skills with customer/ carriers & agents. (Aggressive / logical approach & ability to convince customer & vendors)
• High attention to detail.
• Strong sense of urgency and aptitude to work under pressure.
• Must be able to prioritize tasks.
• Ability to work independently or as a flexible team player.
• Good network within shipping line/import agent & cross trade business.
• Import/Export documentation experience and understanding of international shipping is a must.
• Excellent proficiency with Excel
Job description:
• Checking for the most current and accurate shipping rates from suppliers and carriers on a regular basis
• Providing quotes to customers in a timely and professional manner, ensuring the quotes accurately reflect the rates and services offered.
• Negotiating pricing and services with customers to ensure the company is providing the best value while maintaining profitability.
• Maintaining accurate records of customer quotes and pricing information for future reference and analysis.
• Overseeing the customer service and pricing functions of the company, ensuring high-quality service is provided.
• Developing and implementing pricing strategies to increase profitability and remain competitive in the market.
• Managing the day-to-day operations of the customer service and pricing teams, including staffing and resource allocation
• Negotiating and managing contracts with customers and suppliers to ensure favorable pricing and terms.
• Collaborating with other departments to ensure seamless customer service and efficient pricing processes.
• Analyzing customer and market data to inform pricing decisions and strategies.
• Monitoring and reporting on key performance indicators related to customer service and pricing.
• Ensuring accurate and timely communication with customers and stakeholders
• Providing feedback and coaching to customer service and pricing teams to improve performance.
• Participating in the recruitment, training, and development of customer service and pricing staff
• Keeping abreast of changes in the freight forwarding industry and ensuring the customer service and pricing teams are up-to-date with the latest information
• Developing and implementing customer service and pricing policies and procedures to improve efficiency and productivity.
• Managing customer complaints and resolving customer service and pricing issues
• Engaging with customers through various channels, including phone, email, and live chat
• Continuously seeking out opportunities to improve the customer service and pricing experience and proactively addressing customer needs and concerns.
• Analyzing customer service and pricing data to identify trends and areas for improvement.
