Wednesday 26, Feb 2025

Technical Support Engineer

EN ROUTE TECHNOLOGIES

Dubai, - United Arab Emirates - Salary Not disclosed

2 Years Morning Shift Full-Time

Apply

Job Details

Category:: Engineering
Career Level:: Experienced (Non-Managerial)
Experience:: 2 Years
Required Qualification:: Bachelors
Requires Traveling:: No
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 1
Skills: technical support engineerteamtechnical supporttrackingplatformstechnicalfocusgps trackingtechnologysupportticketingmonitoring toolstechnical support representativehardwaresystemdrivinglicenseinstallationanalytical skillspartverbalwritten communicationtroubleshootingperformancesoftwaretelecom engineeringinformation technology

Description

We are seeking a Technical Support Engineer to join our team and provide technical support for our GPS Tracker and Tracking Platforms. The ideal candidate will have a technical background and excellent problem-solving skills to identify, troubleshoot, and resolve GPS-related issues that affect our customers.

Required:

Experience: Minimum of 1-3 years in technical support, with a focus on GPS tracking is preferred.

Skills:

• Knowledge of GPS technology and tracking systems.

• Proficient in using support ticketing systems and monitoring tools.

• Role of Technical Support Representative: 1 years (Required)

• GPS Hardware skills: 1 year (Required)

• Knowledge in Securepath / Asateel System is preferred.

• UAE Driving license is Preferred

• Hands on experience of installation work is preferred.

• Excellent problem-solving and analytical skills.

• Ability to work independently and as part of a team.

• Strong verbal and written communication skills.

Key Responsibilities:

• Ability to diagnose and resolve technical issues related to GPS trackers and tracking platfrom.

• Identify the root cause of problems and implement effective solutions.

• Collaborate with Platform support to escalate and resolve unresolved issues.

• Provide technical guidance and support to Field teams.

• Produce troubleshooting guides and documentation for common issues.

• Assist in the development of training materials for Sales team.

• Monitor system performance and proactively identify issues.

• Reporting on support activities and system performance.

• Suggest improvements to hardware and software based on customer feedback and issue analysis.

• Participate in the development and testing of new features and updates for GPS tracking solutions.

Qualifications:

Preferred (but not required): Bachelors degree in Telecom Engineering, Information Technology, Computer Science, or a related field.

Job Specification

EN ROUTE TECHNOLOGIES (Recruiter) is in search of talented and motivated individuals for the post of Technical Support Engineer in the field of Engineering in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have bachelors qualification and atleast 2 years of experience. The position require technical support engineer, team, technical support, tracking, platforms, technical, focus, gps tracking, technology, support, ticketing, monitoring tools, technical support representative, hardware, system, driving, license, installation, analytical skills, part, verbal, written communication, troubleshooting, performance, software, telecom engineering, information technology mandatory skills. This is a Full-Time morning shift job.

Disclaimer:Vacancies.ae is an exclusive platform that ought to help jobseekers & employers to be joint. We restrict any endorsement that demand for money and strictly advice against sharing personal or bank related information. If you notice any deception or fraudulent, kindly send us an email at support@vacancies.ae.

Technical Support Engineer

EN ROUTE TECHNOLOGIES

Job Details

Description

Job Specification

Similer Jobs

Chemical Engineer

Sales Executive (with Driving License)

Department Head (Accounts & Finance )

Fit Out Engineer

Software Sales Consultant