Monday 24, Mar 2025

Automotive Call Center Agent

D Luxe Car Care

9th St - Nadd Al Hamar - Dubai, - United Arab Emirates - 3k to 4k (AED) - Per Month

2 Years On Rotation Full-Time

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Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: 2 Years
Required Qualification:: Diploma
Requires Traveling:: No
Salary:: 3500 - 4000 AED
Salary Type:: Per Month
Total Vacancies:: 10
Skills: public relationcustomercomplaintshandlingcustomer complaintsproductsalescustomer serviceprovidingserviceprocessingformsreportingnotesdatarecordingadministrationinternaldealingcommunication skillsverbalcomputer skills

Description

Duties and Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Researching required information using available resources.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Processing forms, orders, and applications requested by the customers.

• Identifying, escalating priority issues and reporting to the high-level management.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments.

• Opening work orders

• Other duties as assigned.

Requirements:

• Experience in dealing with the public.

• Excellent communication skills, including verbal with proper grammar.

• Ability to work with others in a close manner.

• Good computer skills.

• Good multi-tasking skills.

Skills and Specifications:

• Technical expert in related computer applications.

• Able to react effectively and calmly in emergencies.

• Able to maintain customer confidentiality.

Job Specification

Ope yemi (Recruiter) is in search of talented and motivated individuals for the post of Automotive Call Center Agent in the field of Customer Service in one of their office located in 9th St - Nadd Al Hamar - Dubai - United Arab Emirates. The ideal candidate should have diploma qualification and atleast 2 years of experience. The position require public relation, customer, complaints, handling, customer complaints, product, sales, customer service, providing, service, processing, forms, reporting, notes, data, recording, administration, internal, dealing, communication skills, verbal, computer skills mandatory skills. This is a Full-Time on rotation job.Salary vary between 3k to 4k (AED) per month depending upon skills and years of experience candidate got.

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Automotive Call Center Agent

D Luxe Car Care

Job Details

Description

Job Specification

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