Call Center Sales Agent 

Job Details

Category:

Customer Service

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

2+ years proven experience in customer service + sales (telesales, retention, upselling, enrollment, or collections preferred)

Requires Traveling:

Yes

Salary:

3500 - 5000 AED

Salary Type:

Per Month

Total Vacancies:

2

Skills

telesalesprofessionalcall centercustomer engagementtalentteamcustomerphoneclaritysupportsalesprogramenrollmentretentionservicetrustloyaltyrequirementsfluentenglishverbalwritten communicationcustomer serviceupsellingcollectionscontact center

Description

Are you a results-driven telesales professional with a strong BPO/call center background and a passion for customer engagement? We want top talent to join our growing team in Melodica!

Salary: 3500 AED to 5000 AED + Commission up to 5000 AED

•  Key Responsibilities:
  • Handle customer enquiries via phone with confidence and clarity
  • Retain and nurture existing students/parents by addressing concerns and following up on satisfaction
  • Support sales efforts by identifying opportunities, explaining program details, and achieving enrollment targets
  • Maintain accurate customer records and follow up on leads to drive high conversion and retention
  • Deliver outstanding service that builds trust, loyalty, and long-term relationships
  
  
   Requirements –
   We Want the Best!
  • Very fluent in English (excellent verbal & written communication); Tagalog fluency is a strong plus
  • 2+ years proven experience in customer service + sales (telesales, retention, upselling, enrollment, or collections preferred)
  • Strong BPO / call center / contact center background highly valued
  • Track record of hitting sales & retention KPIs and closing deals over the phone
  • Excellent persuasion, negotiation, objection-handling & relationship-building skills
  • Fast & accurate typing (35+ WPM) with strong multitasking skills (CRM, Google Workspace, etc.)
  • Confident, energetic, professional, and genuinely customer-focused
  • Currently in the UAE with valid residency/visa and ready for immediate joining