Customer Service
GulfCareers
Dubai, - United Arab Emirates - Salary Not disclosed
Job Details
- Category:
- Customer Service
- Career Level:
- Student (High School/College)
- Experience:
- Less than 1 Year
- Required Qualification:
- Certificate
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 1
- Skills
Description
Job Description
Qualifications
- Undergraduate degree in business, sales, or related field of study preferred
- Prior experience working in call centers or as an at-home customer service agent
- Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
- Excellent verbal and written communication skills
- Ability to remain calm and composed in a fast-paced, high-pressure environment
- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
- Ability to stand or sit for extended periods
- Communicate with current and potential clients via telephone, email, online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Prepare call-related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
Job Specification
Theago M S (Recruiter) is in search of talented and motivated individuals for the post of Customer Service in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have certificate qualification and atleast less than 1 year of experience. The position require industry, capital, area, rating, hiring, dedicated, environment, problem, distribution, system, current, email, online, chat, social media, resolution, company, language skills, spanish, mandarin, french, communication skills, caller, customer service, team, sales, customer, phone, handling, orientation, time, business, field, customer service agent, basic, computer, microsoft, windows, word, excel, verbal, written communication, telephone, inbound calls, calls, cold calling mandatory skills. This is a Full-Time morning shift job.
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