Customer Service Executive - ARABIC REQUIRED 

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Fresh Graduate

Required Qualification:

Graduate

Requires Traveling:

No

Salary:

2000 - 3000 AED

Salary Type:

Per Month

Total Vacancies:

1

Skills

guestservicedigitaltailoringfinalfeedbackleveltrainingfashioncustomizationpromotionsgeneralproductlocalcallsrecordingprocessformsprocessingprocedurescreditcardspoliciesoperatingcompanybrandstandardscustomerteame-commercecommunicationpartarabicenglishgoogleanalyticsfronttravelentertainmentresolutionurdu

Description

As Guest Service Executive, you will serve on the Guest Happiness Team, to provide our Guests with a seamless digital tailoring experience. A Guest Service Executive truly influences the final impression of our guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner. 
• Ensure a happy and a positive Guest experience.
• Ensure that the Manager is kept fully aware of any relevant feedback from guests and/or Tailors.
• Demonstrate a high level of service to guests and tailors at all times.
• Attend appropriate training courses, when required.
• Demonstrate a deep understanding and knowledge of Kandora Tailoring, Fabrics, men’s fashion accessories, kandora customization options, packages, promotions and other general product knowledge necessary to perform daily duties.
• Ensure a high level of product knowledge about the tailors, their strengths and weaknesses and their local area.
• Use up-selling techniques to drive sales.
• Answer calls professionally to provide information about products and services, take or cancel orders, or resolving complaints.
• Keep records of guest interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on guests’' requests.
• Coordinating with tailors and guest for a smooth and timely processing and delivery of orders.
• Use the correct procedures regarding the acceptance of foreign currencies and credit cards as per policy.
• Act in accordance with policies and procedures set forth in the standard operating manuals
• Follow company brand standards
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Assist other departments, as necessary

What are we looking for? 

Guest Service Executives serving Mythoby Brand are always working on behalf of our Guests & Partners and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Previous guest service experience in an e-commerce industry.
•  Positive attitude and outstanding communication skills
•  Commitment to delivering a high level of guest service
•  Calm, composed, efficient, and organized with great attention to detail
•  Ability to multitask while maintaining a positive attitude when working with a Guest
•  Ability to work on your own and as part of a team
•  Competent level of IT proficiency
• Spoken and written Fluency in Arabic and English
• Knowledge of Google analytics is a plus.
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Front Office/Concierge/Customer service experience in the Hospitality, e-commerce, Travel and/or entertainment sectors 
•  Conflict resolution experience
• Fluency in Urdu

As Guest Service Executive, you will serve on the Guest Happiness Team, to provide our Guests with a seamless digital tailoring experience. We are looking for a candidate with the following qualifications: 

•  Previous customer service experience in an e-commerce industry.
•  Spoken and written Fluency in Arabic and English is compulsory. Urdu is preferred.
•  Competent level of IT proficiency
•  Answer calls professionally and provide information about products and services, take or cancel orders, or resolving complaints.
•  Keep records of guest interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
•  Ability to multitask while maintaining a positive attitude when working with a Guest
•  Coordinating with tailors and guest for a smooth and timely processing and delivery of orders.
•  Assist other departments, as necessary.