Rana Hamdy
Tuesday 09, Jul 2024

IT Officer 

Baalbaki Chemical Industries

Sharjah, - United Arab Emirates - Salary Not disclosed

2 Years Morning Shift Full-Time

Job Details

Information Technology
Career Level:
Entry Level
2 Years
Required Qualification:
Bachelor’s degree in Information Technology
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
authenticationbachelor’s degree in information technologyor a related field.companychemicalpolyurethanesystemraw materialsuppliermiddle eastproductionfacilitiesoperationspolyesterinsulationfootwearautomotiveseatingadhesivescomputeruser experiencehardwaresoftwaremonitorsetupissue resolutioncomponentssupportusercomputer science


About the Company:

Baalbaki Chemical Industries (BCI) is a leading polyurethane system and polyurethane raw material supplier in the Middle East with production facilities in UAE, Egypt & KSA and operations in Turkey, Jordan, Algeria, and Lebanon. We produce Aromatic and Aliphatic Polyester Polyols; Isocyanate Pre-polymers; and Formulated Polyurethane Systems. BCI has integrated polyesters; bulk delivery possibilities; and a complete range of Polyurethane Systems covering applications in Insulation; Footwear; Automotive; Seating; and Adhesives.


  • Ensure the smooth operation of computer systems and optimize user experience.
  • Configure and maintain networked computer systems, including hardware, system software, and applications.
  • Monitor and upkeep computer systems and networks.
  • Assist users, whether in person or remotely, with system setup and issue resolution.
  • Troubleshoot and resolve hardware and software problems, replacing components when necessary.
  • Provide comprehensive support, including procedural documentation and relevant reporting.
  • Support the implementation of new applications.
  • Create and manage user accounts and profiles, addressing password-related concerns.
  • Promptly respond to service requests within agreed-upon timeframes.
  • Persistently work on tasks until completion or referral to specialists, when appropriate.
  • Effectively manage multiple open cases simultaneously.
  • Quickly establish positive working relationships with customers and fellow professionals.
  • Evaluate and test emerging technology.
  • Address and resolve reported issues and concerns from end-users.
  • Ensure & secure storage and regular backup of data.
  • Replace or upgrade defective or outdated components as needed.
  • Document processes necessary for employees to effectively use the computing system.
  • Monitor the performance of IT systems and take proactive steps to optimize and ensure their availability.
  • Backup and restore user data.
  • Liaise with IT vendors and service providers to procure hardware, software, and IT services.
  • Create, modify, and delete user accounts and manage permissions.
  • Ensure proper access controls and user authentication.


  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum 2 years of experience in the Information Technology field.
  • Understanding of networking fundamentals.
  • Able to troubleshoot and repair hardware components and network problems using the ticketing system.
  • Familiarity with system software and common applications.
  • Knowledge of data protection and data backup processes.
  • Ability to respond to service requests promptly and manage tasks efficiently.
  • Strong verbal and written communication skills.
  • Attention to detail and accuracy in work.

Job Specification

Rana Hamdy (Recruiter) is in search of talented and motivated individuals for the post of IT Officer in the field of Information Technology in one of their office located in Sharjah - United Arab Emirates. The ideal candidate should have bachelor’s degree in information technology qualification and atleast 2 years of experience. The position require authentication, bachelor’s degree in information technology, or a related field., company, chemical, polyurethane, system, raw material, supplier, middle east, production, facilities, operations, polyester, insulation, footwear, automotive, seating, adhesives, computer, user experience, hardware, software, monitor, setup, issue resolution, components, support, user, computer science mandatory skills. This is a Full-Time morning shift job.

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