Wednesday 25, Jun 2025

Operation Manager

Talentify Human Resources

Dubai, - United Arab Emirates - Salary Not disclosed

2 Years Morning Shift Full-Time

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Job Details

Category:: Customer Service
Career Level:: Experienced (Non-Managerial)
Experience:: 2 Years
Required Qualification:: B.com, BA, B.sc, B.E, B.tech
Requires Traveling:: Yes
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 4
Skills: hiringdynamicoperations managerindustrysalesteam managementoperationsclient satisfactionteamperformanceleadbpo operationsfocusservicequalitysupportmonitorproductivityinboundoutboundclient supportcomplianceinternalslasclienttrainingcoachingdevelopmentdashboardsteam leadingbusiness management

Description

Role Overview:

- We are hiring a dynamic and result-driven Operations Manager from the BPO industry with a background in sales and team management.

- The ideal candidate will be responsible for ensuring smooth day-to-day operations, maintaining client satisfaction, and leading a motivated team to achieve performance targets.

- Candidates must be below 30 years of age.

Key Responsibilities:

- Lead and manage daily BPO operations with a focus on efficiency and service quality

- Supervise and guide sales/support teams, ensuring high performance and adherence to KPIs

- Monitor team productivity and handle performance reviews, rosters, and shift schedules

- Drive sales performance and conversion across inbound or outbound processes

- Coordinate with cross-functional departments (IT, HR, and client support) for smooth operations

- Ensure compliance with internal processes, SLAs, and client expectations

- Provide training, coaching, and development support to team members

- Prepare reports and dashboards to track and improve operational performance

Requirements:

- Must have a background in the BPO/call center industry

- Minimum 1 year of experience in sales or team leading (must have at least one of them)

- Strong communication and interpersonal skills

- Knowledge of CRM tools and reporting dashboards is preferred

- Ability to work in shifts and manage a fast-paced team environment

- Bachelor’s degree preferred (Business, Management, or related field)

- Willing to relocate or based in Dubai, UAE.

Ready to join a people-first company?

Perks & Benefits:

- Accommodation: Shared or private company-provided housing near the workplace

- Meals: Complimentary

- Visa & Medical Insurance: Fully sponsored

- Annual Leave: 30 paid days per year with airfare for return travel

- Private company transport

Job Specification

Shrikant Patel (Recruiter) is in search of talented and motivated individuals for the post of Operation Manager in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have b.com, ba, b.sc, b.e, b.tech qualification and atleast 2 years of experience. The position require hiring, dynamic, operations manager, industry, sales, team management, operations, client satisfaction, team, performance, lead, bpo operations, focus, service, quality, support, monitor, productivity, inbound, outbound, client support, compliance, internal, slas, client, training, coaching, development, dashboards, team leading, business management mandatory skills. This is a Full-Time morning shift job.

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Operation Manager

Talentify Human Resources

Job Details

Description

Job Specification

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