Operations Coordinator - Luxury Car Care services 

Job Details

Category:

Other

Career Level:

Entry Level

Experience:

2 Years

Required Qualification:

Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

Requires Traveling:

No

Salary:

4000 - 5000 AED

Salary Type:

Per Month

Total Vacancies:

10

Skills

organization skillscommunicationusing management softwarequality assuranceknowledge of automotive car servicescustomer serviceoperation management

Description

Position Summary:

• Coordinate daily activities across all service areas, ensuring efficiency and adherence to high-quality standards.
• Oversee scheduling and allocation of staff to ensure optimal productivity.
• Monitor the availability of tools, materials, and inventory required for various services.

• Act as the first point of contact for customer inquiries and ensure seamless service delivery.
• Handle customer complaints or concerns with professionalism and provide swift resolutions.
• Maintain a strong focus on customer satisfaction, ensuring all services meet luxury standards.

• Manage appointments, bookings, and invoicing processes.
• Maintain accurate records of customer preferences, service history, and transactions.
• Prepare and present daily, weekly, and monthly operational reports to management.

• Conduct regular checks to ensure all services (car wash, detailing, polishing, etc.) meet company standards.
• Coordinate with technicians and service providers to resolve quality issues.
• Implement feedback from customers to continuously enhance service quality.

• Support team training to uphold the highest standards in customer service and technical expertise.
• Foster a collaborative and professional work environment.
• Serve as a liaison between management and operational staff to ensure alignment with goals and policies.

• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• Minimum of 2 years of experience in operations coordination, preferably in the automotive or luxury service industry.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent interpersonal and communication skills to interact with both customers and staff.
• Proficiency in using scheduling and management software.
• Detail-oriented with a commitment to maintaining high standards of quality.
• Knowledge of automotive care services, including detailing, polishing, and film installation, is a requirement.

• A dynamic and upscale work environment with a focus on excellence.
• Competitive salary and performance-based incentives.
• Professional development opportunities.
• A chance to work with a passionate team and luxury automotive clientele.
• Join our team and be a part of a company dedicated to delivering unparalleled luxury car care services!