Wednesday 06, Nov 2024

Customer service

Talaby

Al Dhaid, - United Arab Emirates - Salary Not disclosed

1 Year Morning Shift Full-Time

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Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: 1 Year
Required Qualification:: Diploma
Requires Traveling:: No
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 1
Skills: customer servicecustomer supportassistancephoneemailissue resolutioncustomercomplaintstechnicalproductdocumentationfeedbacksystemteamcollaborationcustomer satisfactionlanguage skillsgooglefieldcommunication skillsverbalwritten communicationstrong analytical skillscustomer focushandling

Description

Job Role: Customer Service Agent

Responsibilities:

1. Customer Support: Provide timely and effective assistance to customers via phone, email, and chat.

2. Issue Resolution: Identify and resolve customer inquiries, complaints, and technical issues efficiently.

3. Product Knowledge: Maintain a deep understanding of products and services to guide customers effectively.

4. Documentation: Record customer interactions and feedback in the system for future reference.

5. Team Collaboration: Work with other departments to enhance customer satisfaction and improve processes.

6. Follow-up: Ensure follow-up on unresolved issues to guarantee customer satisfaction.

Qualifications:

1. Language Skills: Proficient in English.

2. IT Knowledge: Ability to track specific areas in the system using IT skills.

3. Technical Proficiency: Experience with Google Sheets and Google Drive.

4. Experience: Prior experience in customer service or a related field is preferred.

Key Attributes:

1. Communication Skills: Excellent verbal and written communication skills.

2. Problem-Solving: Strong analytical skills to troubleshoot and resolve customer issues.

3. Customer Focus: A passion for helping customers and providing a positive experience.

4. Empathy: Ability to understand and relate to customer concerns.

5. Patience: Calm and composed demeanor when handling difficult situations.

6. Adaptability: Willingness to learn and adapt to new processes and technologies.

Job Specification

Isuru Jayawickrama (Recruiter) is in search of talented and motivated individuals for the post of Customer service in the field of Customer Service in one of their office located in Al Dhaid - United Arab Emirates. The ideal candidate should have diploma qualification and atleast 1 year of experience. The position require customer service, customer support, assistance, phone, email, issue resolution, customer, complaints, technical, product, documentation, feedback, system, team, collaboration, customer satisfaction, language skills, google, field, communication skills, verbal, written communication, strong analytical skills, customer focus, handling mandatory skills. This is a Full-Time morning shift job.

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Customer service

Talaby

Job Details

Description

Job Specification

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