safi Khan
Thursday 25, May 2023

Customer Service Representative 

al safi chemical

Sharjah, Dubai, ajman, - United Arab Emirates - 2k to 3k (AED) - Per Month

Less than 1 Year Morning Shift Full-Time

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Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Less than 1 Year
Required Qualification:
Polite and kind, hardworking
Requires Traveling:
No
Salary:
2700 - 3000 AED
Salary Type:
Per Month
Total Vacancies:
5
Skills
servicerepresentativecustomer service representativeliaisoncustomercommunication skillscustomer serviceshoesadvocatefeedbackcustomer caretroubleshootingstandardscustomer satisfactioncommunicationhandlingcustomer complaints

Description


We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job Specification

safi Khan (Recruiter) is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their office located in Sharjah, Dubai, ajman - United Arab Emirates. The ideal candidate should have polite and kind, hardworking qualification and atleast less than 1 year of experience. The position require service, representative, customer service representative, liaison, customer, communication skills, customer service, shoes, advocate, feedback, customer care, troubleshooting, standards, customer satisfaction, communication, handling, customer complaints mandatory skills. This is a Full-Time morning shift job.Salary vary between 2k to 3k (AED) per month depending upon skills and years of experience candidate got.


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