Customer Service Jobs You Can Do Remotely during Covid-19
Moiz Ahmad 22 Jan 2021 11:12 AM
the Covid-19 started and the mandatory quarantine hits most of the businesses
globally, therefore the majority of the Job categories has been working
remotely. Customer service is the most desirable job for the employees, fewer
risks from traveling through public transportation and you can avoid the volume
of people that you can be exposed to.
service job can comfortably carry out from the comfort of your home office
given that you have a good quality of internet connection and a telephone line
that you can sufficiently use without any interruption, which will also allow
you to concentrate, focus and multitask throughout the day compared to working
in an office set up, and you will also get to save up some money on the
transportation-related costs, that you can allocate to other expenses.
We will be sharing a list of remote jobs in this article related to the customer service industry in which you will serve as the company representative and the first point of contact between the customers and the company for any related inquiries, concerns, feedback or complaints.
as a customer service remotely can also be a great source of income while you
can also provide a necessary service from your home office. These job
categories generally have fewer requirements to start and can be compensated depending
on the job qualifications and requirements.
are also some customer service jobs which are being paid through company
commission structure/commission basis, while some are being compensated at a
fixed rate giving you more control over your income. However, if you are
looking for a part-time or full-time jobs in Dubai that allow work from home and
required customer service, then you may want to check the following list of
work from home customer service .
Inbound Call Operator
an inbound call operator, the main responsibility is to answer all the inbound
calls from the customers addressing all their queries, concerns, feedback,
complaints and can also meet the quotas, receiving exceptional customer service
ratings through surveys and maintaining up to date customer database. This role
will also require you to attend the virtual meetings with colleagues and higher
management, and must be updated on the latest system upgrades and updates to the
Bilingual Customer Service Representative
a customer service representative, it is crucial to provide excellent customer
service without a language barrier, expecting a native Arabic-speaking customer
as well as those who speak your secondary language. Responsibilities in this
role include resolving the customer issues or complaints, providing support
remotely, serving as a translator in virtual meetings, and rerouting calls to
the suitable person or department for assistance if necessary.
Customer Care Representative
primary duties of the customer care representative will be to attend the
inbound calls and supporting the chatbox with customer bills, troubleshooting,
and other related queries. Several employers will also ask you to sell the
products and services over the phone, email, text, and through the chatbox. A
customer care representative must be available to take in calls throughout the
shift without any distraction.
Call Center Representative
center representative provides customer assistance remotely in any concern
related to the company. The representative should multitask during the
fast-paced schedules and workload throughout the shift.
Customer Support Representative
primary duties of a customer support representative are to attend the inbound
calls, email, and chat and to provide support to customers promptly in a high
level of professionalism. This role will also be responsible for answering
general queries, customer billings, feedback, and complaints while remaining
connected to a support team using a few communication tools.
Client Experience Specialist
responsibility of this role includes technical support, customer care, and
complaint resolution to inbound customers, and escalating issues to the
appropriate department, if necessary. Providing resolution on time and accurate
answers to customers' queries/ concerns and documenting the call are very
Customer Lead Generation Specialist
Lead generation specialist primarily is tasked to generate and pre-qualify
prospect clients. Identifying the customer needs and providing information
about the product and services that the customer may be interested in and
answering all their product-related concerns. Meeting quotas and generated a
customer database is also crucial.
Customer Loan Specialist
candidates must demonstrate a proven track record of providing exemptional
customer service in a loan environment, should be familiar with lending
policies and procedures as well as the regulations about lending practices.
Other duties include reviewing customer profiles, accounts, disclosure
statements, and preparing closing documents and settlements.
Quality Assurance Specialist
primary role of a QA specialist is listening to phone call interactions between
the customer and the customer service representative. Auditing the accuracy of
the provided information and compliance to company rules and regulations. This
role requires documenting the recorded call, scoring the call the flow, the
quality of the service provided, generating QA reports, providing suggestions
and training to improve the customer service representative’s skills in any